Privacy policy
GENERAL POLICIES
Order Submission
All clients will be provided with order sheets to fill in electronically to place their order. All teams are responsible for ensuring that all information on the order sheets are correct at the time their order is placed.
Berserk Athletics will not be held liable for any information submitted by a team, organization, or individual that that is incorrect. Please review all order sheets before submitting them to Berserk Athletics for production.
Hand written orders will not be accepted. If you are not able to submit an order electronically it will be a service fee for Berserk Athletics to convert your hand written order to an electronic order file. Orders will only be accepted with order sheets provided by Berserk Athletics and filled out electronically in Microsoft Excel.
Berserk Athletics will not be held liable for any information submitted by a team, organization, or individual that that is incorrect. Please review all order sheets before submitting them to Berserk Athletics for production.
Hand written orders will not be accepted. If you are not able to submit an order electronically it will be a service fee for Berserk Athletics to convert your hand written order to an electronic order file. Orders will only be accepted with order sheets provided by Berserk Athletics and filled out electronically in Microsoft Excel.
Order Changes
Berserk Athletics works to produce your order as quick as possible, due to this we do not allow changes to your order once it has been submitted. (Changes include numbers, sizes, names, colors, logos, or any items that affect the production time of your order.)
If you need to add new uniforms to your order or after the initial order is placed they may have a different delivery date from the original order.
If you need to add new uniforms to your order or after the initial order is placed they may have a different delivery date from the original order.
Order Errors
Any mistakes made by Berserk Athletics that caused incorrect sizing, numbers, player names, or team names will be corrected by Berserk Athletics at no additional cost to the team affected. All orders are custom and will not be refunded once delivered, but we will make every reasonable effort to correct any mistakes made by Berserk Athletics.
Any mistakes made by customers that cause incorrect sizing, numbers, player names, or team names that have to be corrected by making new apparel will be charged to the customer at a reduced rate if the items have to be remade.
Any mistakes made by customers that cause incorrect sizing, numbers, player names, or team names that have to be corrected by making new apparel will be charged to the customer at a reduced rate if the items have to be remade.
Shipping and Transit Times
Orders are shipped to our offices from our production facility before being dispatched to our customers. If a shipment is delayed for any reason by the shipping company Berserk Athletics is not liable for delays. Shipments take up to three days to be received at our offices then approximately 1 to 5 days to be delivered to our clients depending on your location. We are located in Liberty, MO and use FedEx, UPS or USPS, please check with either service for transit times from zip code 64068 for approximate shipping times for Ground and Priority Shipping. If you require overnight or expedited shipping you will be required to cover the shipping fees.
Overnight Shipping Caused by Delays
If you are advised to place your order by a certain date to receive it in time for a game and you fail to do, which results in the order having to be shipped overnight or a two day shipping the shipping charge increase will be assessed on your final bill.
Deposits and Payments
Berserk Athletics requires full payment or in special cases, a deposit to begin all orders. By submission of your payment you understand and agree to our company policies and FAQs responses.
Deposits are non-refundable and if you decide to cancel your order the deposit will not be refunded. The balance of your order will be due before shipping goods to you. We will not release orders until the balance is paid in full. If your order is not paid in full after two weeks of being ready to deliver you will be charged a storage fee of $50 per week which will be applied to your balance due. If your uniform order is not paid within 60 days of being ready to ship Berserk Athletics reserves the right to destroy and dispose of or sell your uniforms to another client.
Deposits are non-refundable and if you decide to cancel your order the deposit will not be refunded. The balance of your order will be due before shipping goods to you. We will not release orders until the balance is paid in full. If your order is not paid in full after two weeks of being ready to deliver you will be charged a storage fee of $50 per week which will be applied to your balance due. If your uniform order is not paid within 60 days of being ready to ship Berserk Athletics reserves the right to destroy and dispose of or sell your uniforms to another client.
Order Turnaround Time
All orders will take roughly 4 to 6 weeks to complete, orders will not be placed until the payment is paid. Orders may finish sooner and you will be notified on order progress. Turnaround time is affected by order date and order size. We recommend that you order at least six weeks before you need your items, at peak ordering times orders can take up to 6 weeks plus shipping before for delivery. If you are provided a guaranteed delivery time outside of these terms this will not apply.
Adding Uniforms After Delivery
We do our best to meet all of your team needs which means at times adding uniforms after the initial order has been delivered. This is not a problem just keep in mind that the secondary orders will have a production time similar to your first order. If you need to add less than the minimum of 12 uniforms the prices will increase for a small order run.
PRIVACY POLICY for www.berserkathletics.com
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
An external PCI compliant payment gateway handles all CC transactions.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
• Within 7 business days
We will notify the users via in-site notification
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
sales@berserkathletics.com and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
berserkathletics.com
1080 State Highway B
Liberty, MO 64068
United States
sales@berserkathletics.com
816-439-5477
Last Edited on 2020-04-09